Shipping & Returns
Shipping
We ship all orders through USPS, FedEx, or UPS. Once your order has been placed, your package will be shipped out in 1 business day and we will provide you with a tracking number. We also offer expedited shipping for an additional fee.
When placing your order please ensure your shipping and billing info is entered correctly. We are not responsible for any mistakes you input.
For international orders we offer shipping worldwide via UPS International Express, FEDEX, or DHL.
Asia: Indonesia, Japan, Singapore, South Korea, Thailand, Philippines
Oceania: Australia, New Zealand
European Countries: France, Germany, Spain, United Kingdom, Belgium, Italy, Netherlands, Ireland, Portugal, Austria, Denmark, Finland, Greece, Luxembourg, Norway, Sweden, Switzerland, South Africa (8 of 9 provinces), Hungary, Lithuania, Poland, Slovakia, Bulgaria, Croatia, Cyprus, Estonia, Latvia, Malta, Romania, Slovenia
Middle East: Bahrain, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, United Arab Emirates, Turkey
If your shipping address is in other countries, please feel free to contact us by email address: essmovvw@gmail.com / essmohtv@gmail.com
Please contact us for a quote for shipping to your country. You may be required to pay an extra import or duty when you pick up the item or when it is delivered to you. Please check with your local authorities to determine the amount of taxes or duties if applicable.
For international buyers, we ship on the next 1-2 working days by DHL/FedEx/UPS/USPS when we receive payment.If the color is not in stock, we will inform you by email or by text message and hold the shipment. We will ship the restock colors for you as fast as we can. If you want to cancel the order, please reply and contact us as fast as you can before we ship the parcel for you.
Returns
All sales on cut sizes are final.
ESSMO will only accept a return on full roll orders.
If it was unrolled and then re-taped improperly for the return, we will charge a restocking fee based of the damages caused to the roll missing / un-useable.
To start a claim, email us via our contact page with your order number. Return claims on full rolls must be initiated within 7 days of receiving the order. All full roll returns are processed with a 25% restocking fee. Shipping costs are nonrefundable. If the return request is accepted the buyer is responsible for returning the item safely packaged in it's original condition, or the item may be subject to a non refund.
For special order full roll purchases there is a nonrefundable $250 fee. This fee will be withheld in addition to the 25% restocking fee for any special order full roll returns.
Please note that products that aren't ordered together may have different lot numbers, therefore we cannot guarantee a color or pattern match to a previous order. ESSMO is always making changes and improvements to provide you with the highest quality products. ESSMO does not guarantee any application of our films. We are here to help if you need tips on installation, however, we cannot be held responsible for installation failure.
Special Orders
Are we out of stock of the color you wanted? No problem, you can place a full roll special order for any color in our swatch booklets. Please note that due to manufacturing times that special orders can take up to 4 weeks for delivery. Due to shipping and operational costs, please note there is a nonrefundable $250 fee for all special orders. Any return request for a full roll special order will have this $250 fee withheld in addition to a 25% restocking fee. For additional information regarding our return policy please see the return section.